rp444 Privacy Policy

In this Privacy Policy, the following terms carry the meanings set out below:

• "rp444", "we", "us", or "our" refers to the operator of the online gaming platform accessible at rp444.app.
• "Player" or "you" refers to any natural person who accesses, registers on, or uses any service offered through the rp444 platform.
• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual — including name, email address, date of birth, residential address, payment account details, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, modification, and deletion.
• "KYC" means Know Your Customer — the identity and source-of-funds verification process conducted to meet internationally recognised anti-money-laundering (AML) standards.
• "Third-Party Processor" means any company or individual engaged by rp444 to process Personal Data on rp444's behalf and under rp444's documented instructions.

rp444 collects Personal Data through several distinct channels. The specific data elements collected in each category are described below.

2.1 Registration Data
When you create an rp444 account, we collect the following information: full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to create and operate your account and to fulfil our KYC obligations.

2.2 Identity Verification (KYC) Data
To comply with AML standards and to process withdrawals, we collect copies of government-issued identity documents (e.g., Indonesian National ID Card / KTP, passport, or driving licence), proof of address documents (e.g., utility bills or bank statements from institutions such as BCA, BRI, BNI, or Mandiri), and proof of payment method ownership (e.g., e-wallet screenshots from OVO, DANA, GoPay, ShopeePay, or LinkAja).

2.3 Financial Transaction Data
We record all deposit and withdrawal transactions associated with your account, including transaction amounts in Indonesian Rupiah (IDR), timestamps (WIB, UTC+7), payment method identifiers, and transaction reference numbers. We do not store full bank account numbers or complete card numbers on our servers.

2.4 Gaming Activity Data
We collect records of all wagers placed, games played, betting history, bonus usage, and session activity. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

2.5 Technical and Device Data
When you access rp444, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This information is used for security monitoring, fraud detection, and service optimisation.

2.6 Communications Data
If you contact our support team via live chat or email, we retain a record of that correspondence — including the content of messages, timestamps, and the nature of the inquiry — for quality assurance, dispute resolution, and compliance audit purposes.

rp444 processes your Personal Data for the following purposes:

rp444 does not use your Personal Data for automated decision-making that produces legal or similarly significant effects without human review, except where required by AML compliance screening tools that flag accounts for manual investigation.

rp444 processes your Personal Data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and rp444 — including account creation, deposit and withdrawal handling, and gaming service delivery.
• Legal obligation: Processing required to comply with internationally recognised AML regulations, KYC requirements, and responsible gaming standards that rp444 is bound to uphold as a licensed international operator.
• Legitimate interests: Processing carried out for rp444's legitimate business interests, such as fraud prevention, platform security, service analytics, and quality assurance — provided those interests are not overridden by your fundamental privacy rights.
• Consent: Processing for optional purposes — such as sending promotional offers, bonus alerts, and personalised communications — conducted only where you have given clear, freely withdrawable consent at the point of collection. You may withdraw consent at any time by contacting our support team.

rp444 does not sell, rent, or share your Personal Data with third parties for their own commercial marketing purposes. We may disclose your data in the following limited and controlled circumstances:

5.1 Third-Party Processors
rp444 engages vetted third-party service providers who process Personal Data solely on our behalf and under documented data-processing agreements. These include identity verification providers, payment gateway operators (supporting BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja integrations), fraud screening services, and cloud infrastructure providers. All processors are contractually bound to apply confidentiality and security standards equivalent to those described in this Policy.

5.2 Game Content Studios
Where you play games supplied by third-party studios — including Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, or Spribe — limited session and wagering data may be transmitted to those studios' game servers to operate the game round. These studios act as independent data processors and maintain their own privacy and security standards. No personally identifiable registration data is shared with game studios beyond what is technically necessary to authenticate your game session.

5.3 Regulatory and Law Enforcement Disclosure
rp444 will disclose Personal Data to competent regulatory authorities, law enforcement agencies, or courts where required by a valid legal order, warrant, or regulatory direction. We will notify affected Players of such disclosures where legally permitted to do so.

5.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of rp444's business, Personal Data held by rp444 may be transferred to the acquiring entity as part of that transaction, subject to the acquiring entity assuming the same privacy obligations described in this Policy. Affected Players will be notified of any such transfer before it takes effect.

rp444 uses cookies and similar tracking technologies to maintain session functionality, remember your preferences, and understand how the platform is used in aggregate. The categories of cookies we use are described below:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, load-balancing cookies, and security cookies. They cannot be disabled without impairing your ability to use rp444.
• Functional Cookies: Used to remember your language preferences, display settings, and recently accessed game categories. These persist across sessions to improve your experience.
• Analytics Cookies: Used to collect anonymised, aggregate data about how Players navigate the platform — including pages visited, session duration, and feature usage. This data is never linked to individual player identities and is used solely for internal product improvement.
• Security and Fraud-Detection Cookies: Used to identify unusual session patterns, detect bot activity, and flag potential account compromise. These are essential to protecting your account.

rp444 does not use third-party advertising or retargeting cookies. No tracking data is shared with advertising networks for the purpose of displaying ads to you on other websites.

rp444 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and Registration Data: Retained for the lifetime of the account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification or from the date of the last transaction associated with the account, whichever is later.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer Support Communications: Retained for three (3) years from the date of the most recent correspondence, or longer if the communication relates to an unresolved dispute or compliance matter.
• Technical and Device Data (Logs): Retained for twelve (12) months from collection, after which they are anonymised or deleted.
• Gaming Activity Data: Retained for the lifetime of the account and for two (2) years following account closure, unless a longer retention period is required by a specific regulatory obligation.

Once the applicable retention period expires, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be associated with an individual Player.

rp444 operates as an international platform, and your Personal Data may be transferred to and processed on servers located outside of Indonesia. Where such transfers occur, rp444 ensures that appropriate safeguards are in place to maintain a level of data protection consistent with the standards described in this Policy, including:

• Contractual clauses with Third-Party Processors that require equivalent data protection standards;
• Technical security controls — including encryption in transit and at rest — applied regardless of the geographic location of the processing infrastructure;
• Restrictions on onward transfers that prevent Third-Party Processors from sharing your data with sub-processors without rp444's prior written approval.

By registering an account on rp444 and accepting this Privacy Policy, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside Indonesia for the purposes described herein.

Subject to applicable law and the specific circumstances of your request, you hold the following rights in respect of the Personal Data rp444 holds about you:

• Right of Access: You may request a copy of the Personal Data rp444 holds about you, along with information about how it is processed and on what legal basis.
• Right to Rectification: You may request correction of any Personal Data that is inaccurate, incomplete, or out of date. For registration data, many fields can be updated directly via your account dashboard.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected — subject to overriding legal retention obligations (e.g., AML record-keeping requirements).
• Right to Restrict Processing: You may request that rp444 limit the processing of your Personal Data in specific circumstances — for example, while the accuracy of the data is being disputed.
• Right to Data Portability: You may request a structured, machine-readable copy of the Personal Data you provided to rp444, for the purpose of transferring it to another service provider.
• Right to Object: You may object to processing based on legitimate interests at any time. You may also withdraw consent for processing based on consent (e.g., marketing communications) without penalty.

To exercise any of the above rights, contact rp444's support team via live chat within the platform, or by email at [email protected] (plain text — not a clickable link). rp444 will acknowledge your request within 72 hours and endeavour to fulfil it within 30 days. Complex requests may require additional time, and you will be informed of any extension.

rp444 applies a layered security architecture to protect your Personal Data from unauthorised access, accidental loss, disclosure, or destruction. Key security measures in place include:

• TLS 1.3 / 256-bit SSL Encryption: All data in transit between your browser and our servers is encrypted using current-generation TLS protocols.
• Encryption at Rest: KYC documents, account credentials, and sensitive transaction records are encrypted using AES-256 at the storage layer.
• Access Controls: Personal Data is accessible only to rp444 staff and Third-Party Processors who have a documented, role-specific need to process it. Access is governed by the principle of least privilege and subject to audit logging.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts. rp444 staff accounts with access to player data are required to use 2FA without exception.
• Intrusion Detection and Monitoring: rp444 deploys real-time monitoring, anomaly detection, and automated alerting systems to identify and respond to potential security incidents promptly.
• Incident Response: In the event of a Personal Data breach that poses a material risk to affected Players, rp444 will notify impacted individuals without undue delay and will take all reasonable steps to contain and remediate the incident.

While rp444 employs industry-standard security practices, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords, enable 2FA, and report any suspected unauthorised account activity to our support team immediately.

rp444 is strictly an adults-only platform. We do not knowingly collect Personal Data from individuals under the age of 21. Registration on rp444 requires you to confirm that you are at least 21 years of age. If rp444 determines at any point that a registered account belongs to a person under 21, that account will be closed immediately, all associated Personal Data will be deleted in accordance with our retention policy, and any deposited funds will be handled in accordance with our Terms & Conditions.

If you believe that a person under 21 has registered an account on rp444, please contact our support team immediately at [email protected] so that we can take prompt action.

The rp444 platform does not contain links to external third-party websites. However, game content supplied by studios such as Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, and Spribe is delivered via those studios' own game servers. rp444 is not responsible for the privacy practices or data-handling standards of game studios beyond the contractual obligations described in Section 5.2 of this Policy.

Players who access third-party payment provider interfaces (e.g., OVO, DANA, GoPay, ShopeePay, LinkAja) as part of the deposit or withdrawal process should review those providers' own privacy policies, as rp444 does not control how those platforms handle data entered directly into their interfaces.

rp444 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Material changes will be communicated to registered Players via a prominent notice on the platform or, where we hold a verified email address, by direct email notification prior to the change taking effect.

The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the rp444 platform following notification of a material amendment constitutes acceptance of the revised Privacy Policy. Players who do not accept a material change are entitled to close their account and withdraw their Real Money Balance in accordance with our Terms & Conditions.

We recommend reviewing this Privacy Policy periodically to stay informed about how rp444 protects and processes your Personal Data.

For any questions, concerns, or requests relating to this Privacy Policy or the Personal Data rp444 holds about you, please contact our dedicated data privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the rp444 platform. This is the fastest channel for urgent account security or data breach concerns.
• Email: [email protected] (plain text — not a clickable link). Please include your registered username and a clear description of your request in the subject line to allow our team to triage your inquiry efficiently.

rp444 targets an initial acknowledgement of all privacy-related inquiries within 72 hours (WIB, UTC+7). Complex data access or erasure requests may require up to 30 calendar days to fulfil in full; our team will keep you informed of progress throughout the process.